ITSE VOIP (Voice over IP) and Chat Servers

Take advantage of ITSE Worldwide expertise in voice and chat solutions. Our professional services staff is available to help you design, develop, deploy and maintain the solutions that you and your customers need.

ITSE VOIP telephony solutions offer a rich and flexible feature set. Our solutions offers both classical PBX functionality and advanced features and interoperates with traditional standards-based telephony systems and Voice over IP systems. Our solutions also offers the enterprise PBX features such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records.

Functions

Reduce operating costs
Reduce long distance call costs
Office to office calls
Enterprise call center solutions
Office solutions
Scalable and flexible
Unification of data/voice networks
Simplification and consolidation
Centralized management

Call Features

ADSI On-Screen Menu System
Alarm Receiver
Append Message
Authentication
Automated Attendant
Blacklists
Blind Transfer
Call Detail Records
Call Forward on Busy
Call Forward on No Answer
Call Forward Variable
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
Call Routing (DID & ANI)
Call Snooping
Call Transfer
Call Waiting
Caller ID
Caller ID Blocking
Caller ID on Call Waiting
Calling Cards
Conference Bridging
Database Store / Retrieve
Database Integration
Dial by Name
Direct Inward System Access
Distinctive Ring
Distributed Universal Number Discovery (DUNDi™)
Do Not Disturb
E911
ENUM
Fax Transmit and Receive (3rd Party OSS Package)
Flexible Extension Logic
Interactive Directory Listing
Interactive Voice Response (IVR)
Local and Remote Call Agents
Macros
Music On Hold
Music On Transfer
- Flexible Mp3-based System
- Random or Linear Play
- Volume Control
Predictive Dialer
Privacy
Open Settlement Protocol (OSP)
Overhead Paging
Protocol Conversion
Remote Call Pickup
Remote Office Support
Roaming Extensions
Route by Caller ID
SMS Messaging
Spell / Say
Streaming Media Access
Supervised Transfer
Talk Detection
Text-to-Speech (via Festival)
Three-way Calling
Time and Date
Transcoding
Trunking
VoIP Gateways
Voicemail
- Visual Indicator for Message Waiting
- Stutter Dial tone for Message Waiting
- Voicemail to email
- Voicemail Groups
- Web Voicemail Interface
Zapateller

Computer-Telephony Integration

AGI (Asterisk Gateway Interface)
Graphical Call Manager
Outbound Call Spooling
Predictive Dialer
TCP/IP Management Interface

Scalability

TDMoE (Time Division Multiplex over Ethernet)
- Allows direct connection of PBX
- Zero latency
- Uses commodity Ethernet hardware
Voice-over IP
- Allows for integration of physically separate installations
- Uses commonly deployed data connections
- Allows a unified dial plan across multiple offices

Codec's

ADPCM
G.711 (A-Law & μ-Law)
G.723.1 (pass through)
G.726
G.729
GSM
iLBC
Linear
LPC-10
Speex

Protocols

IAX™ (Inter-Asterisk Exchange)
H.323
SIP (Session Initiation Protocol)
MGCP (Media Gateway Control Protocol
SCCP (Cisco® Skinny®)

Traditional Telephony Interoperability

E&M
E&M Wink
Feature Group D
FXS
FXO
GR-303
Loop start
Ground start
Kewlstart
MF and DTMF support
Robbed-bit Signaling (RBS) Types

PRI Protocols

4ESS
BRI (ISDN4Linux)
DMS100
EuroISDN
Lucent 5E
National ISDN2
NFAS